FREQUENTLY ASKED QUESTIONS
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1. WHAT MATERIALS DO WE USE?
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Our jewellery pieces are crafted from high-quality materials such as recycled sterling silver, 18k gold vermeil, and semi-precious gemstones. We predominately work with silver but offer some items in 18k gold vermeil. Gold vermeil, while durable, may tarnish over time with exposure to elements like moisture, chemicals, and oils. It is really important to take good care of these pieces to ensure they keep better. Regular cleaning and proper storage can help maintain its shine for longer.
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2. HOW SHOULD I CARE FOR MY JEWELLERY?
To maintain the brilliance and longevity of your jewellery, we recommend storing it in a clean, dry place away from direct sunlight and humidity. Avoid contact with harsh chemicals and remove jewellery before swimming or engaging in vigorous activities. Gold vermeil items may require gentle cleaning with a soft cloth and mild soap to preserve their gold layer.
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3. WHAT IS GOLD VERMEIL?
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Gold vermeil jewellery combines the luxury of gold with the affordability of silver, offering you beautiful pieces for less. Gold vermeil is sterling silver that has been coated with a thick layer of gold, usually 10k or higher. We only use 18k gold to coat our jewellery. Unlike gold-plated jewellery, gold vermeil uses a thicker layer of gold, making it more durable and valuable. At child of sin we use 2.5 microns to coat with flash plating overlay.
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Even with the utmost care, gold vermeil will naturally tarnish over time. This is due to the underlying sterling silver reacting with air, moisture, and environmental factors. While proper care can significantly slow down this process, it is important to understand that tarnishing is a normal characteristic of gold vermeil jewellery. Please be aware of this when purchasing.
Solid gold jewellery while more expensive will keep over time.
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4. PAYMENT METHODS
We accept major credit cards (Visa, MasterCard) and PayPal for online purchases. All transactions are processed securely to ensure your information remains safe and confidential.
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5. SHIPPING POLICY
We offer domestic shipping to the UK using reliable carriers, due to the high cost of international shipping/ custom taxes we don't currently offer shipping abroad but hope to change that in the coming months. We use Evri and Royal mail which are both tracked. Shipping costs and delivery times may vary depending on your location and the selected shipping method. For more information, please refer to our shipping policy page or contact our customer service team.
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6. RETURNS AND EXCHANGE
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We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days of delivery. We offer free returns and exchanges for the first item. Items must be in their original condition with tags intact. Your original shipping costs are none refundable. Please review our returns & exchanges policy page for detailed instructions and exclusions.
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7. WHERE ARE YOUR ITEMS MADE
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At Child of Sin, we curate our collections using handmade pieces from our workshop, in-house designed collections manufactured offsite in Asia. The majority of our collections are thoughtfully designed here, in-house while being crafted in Asia. We work closely with our manufacturers to ensure the highest quality pieces at affordable prices. We also work with a wonderful designer and wholesaler in India who specialises in intricate silver gemstone jewellery. Most of our silver used is recycled and we strive to use eco-friendly packaging where we can too.
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8. DO YOU OFFER REPAIR OR RE-PLATING SERVICES?
Unfortunately at this point in time we don't offer repair and re-plating services but we hope to add this in the future.
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9. SIZING
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We currently stock sizes small, medium and large in rings. These convert as follows.
SIZE S = US SIZE 6 = UK L to L 1/2 = Inside diameter 16.41mm
SIZE M = US SIZE 7 = UK N 1/2 = Inside diameter 17.42mm
SIZE L = US SIZE 8 = UK P 1/2 to Q = Inside diameter 18.24mm`
Each ring for sale has a conversion chart in the gallery to compare sizing in US, EU and UK - as well as measurements. Please refer to our ring sizing guide for more information.
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GET IN TOUCH
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If you have any further questions or inquiries, please do not hesitate to reach out to us. We are committed to providing an exceptional shopping experience and helping you find the perfect piece of jewellery that resonates with you. To get in contact you can reach via our contact page in the menu or alternatively email us at childofsinjewellery@hotmail.com